So I just found out about Revenant with David Anders as the lead in a comedy/zombie movie and that it had good reviews. They had me at David Anders. The DVD is going for around $10 online so I decided to check Red Box. I placed a reservation online and then went to pick it up (note: the closest machine which is near the end of my street didn't have it so I had to go two miles away). When I got there, it turned out the machine was out of service. Here is the transcript of my customer support experience.
Red Box: Hi my name is ...., please give me one moment while I review your question. RB: Thank you for holding for me. I’m sorry to hear you are having trouble with your reservation and would be happy to help you today. RB: I understand how you not being about to get your reservation can be a pain, thank you so much for contacting us and for your patience. RB: What is wrong with the box? LNK: The message on the the screen said it was out of service. LNK: I'm not a Red Box expert RB: I am sorry about that. I've issued you a refund for $2.54. Please allow 5-7 business days for the credit to show up in your account. RB: Is there anything else I can help you with today? LNK: I used a coupon on the order. Will I get that back? RB: No I am sorry you will not. Thank you for chatting with us at Redbox. Have a great day! RB has disconnected.
They disconnected instantaneously when I got their last message. It would also been nice to know if I could tell if I would come across an out of service machine again